| You may return most items sold by CYBERLAB
Online.com within 30 days of your product's shipping date for a full
refund.
Opened Software, Wireless PDAs, Games, Books may
be exchanged within 30 days of your product's shipping date for
the same item only. No refunds are available for these items, if
opened. After 30 days, please contact the manufacturer directly.
We'll also pay the return shipping cost if the return is a result
of our error.
If you do need to return a product, please
contact us for an Return Authorization (RA) number
at support@cyberlabonline.com.
RA numbers will be given only to products which are currently under
warranty. Return merchandise for credit must be received within 30
days of the invoice date (15 days for CPU's). After 30 days, RA's
are only valid for exchange of a defective product.
Opened retail box CPU's may not be returned
for credit and will only be exchanged for the same if found defective.
Some product is supported directly through the manufacturer and must
be returned accordingly. RA numbers
are only valid for 15 days.
When returning an item to us, it is important that you return it to
us with all accessories, manuals, cables, etc., in order to receive
a credit or exchange. Items returned to us without all accessories
or items which are defaced will be charged a 15% minimum restocking
fee. Please package your return item in a separate shipping box with
appropriate packaging. If you are not sure how to package an item
for safe shipping, please consult a local shipping company.
Product being returned to us in an envelope
or with insufficient packaging will be refused and your warranty will
be voided. Please place the RA number on the outside of the shipping
box before returning it to us. RA's which do not meet the criteria
outlined above will be returned. Please contact
us if you have any questions.
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